Refund & Cancellation Policy

We would rather fix a problem than argue about a refund. If something we sold you does not work as described, tell us and we will make it right.

1. Who this applies to

This policy covers every payment made to Vexocore IT Services Pvt. Ltd. on vexocore.io, whether through Stripe (billed in USD) or Razorpay (billed in INR). It applies to monthly and annual subscriptions, one-off reports such as the Threat Brief Concierge, bulk scan credits, and any fixed-price engagement purchased online. Custom engagements governed by a signed statement of work follow the terms in that document.

2. Subscriptions

• Cancel any time. Cancel from your billing page, or by emailing billing@vexocore.io. Your plan stays active until the end of the period you have already paid for, then stops. We do not charge cancellation fees.
• First 14 days, full refund. If you cancel a new subscription within 14 days of the first payment, we refund that payment in full, no questions asked.
• After 14 days. Monthly plans are not refunded for the remaining days of the current month. Annual plans are refunded pro rata for the unused full months, minus any discount you received for paying annually.
• Renewals. We email you before an annual renewal. If a renewal charge was unexpected, contact us within 7 days of the charge and we will refund it in full.

3. One-off purchases

• Reports and scans (Threat Brief Concierge, bulk scan credits, compliance evidence bundles) are delivered digitally. Once a report has been generated or credits have been used, the work is done and cannot be returned. If the delivered report is materially wrong or incomplete, we re-run it at no cost or refund it, your choice.
• Unused credits are refundable in full within 30 days of purchase.
• Duplicate or accidental charges are refunded in full as soon as we can verify them, usually the same business day.

4. When we will not refund

We decline refunds where a service was used substantially before the request, where the request is made more than 60 days after the charge, or where our terms of service were breached, for example by scanning domains you are not authorised to test.

5. How refunds are paid

Refunds go back to the original payment method. Stripe refunds typically appear in 5 to 10 business days. Razorpay refunds to Indian cards, UPI and net banking typically appear in 5 to 7 business days; the exact time depends on your bank. We refund the amount you paid us; we cannot refund currency conversion or bank fees charged by your card issuer. Where GST was charged, a credit note is issued for the refunded amount.

6. Disputes and chargebacks

Please write to us before raising a chargeback. We answer billing emails within one business day, and almost every issue is resolved faster that way. A chargeback raised without contacting us may result in the account being paused while it is investigated.

7. Contact

Billing questions and refund requests: billing@vexocore.io. Include the email on the account and the invoice or payment ID. This policy is part of our Terms of Service.

Vexocore IT Services Pvt. Ltd. · CIN U72900RJ2022PTC085082 · Registered office: Bhiwadi, Rajasthan, India.